Company Policy

Cancellation & Refunds

At OpenXcode, we value transparency and customer satisfaction. This policy outlines the terms and conditions related to cancellations and refunds for our IT services.

1. Service-Based Nature

OpenXcode provides IT services, including but not limited to:

  • Website & application development
  • Software solutions
  • IT consulting
  • Maintenance & support services

Since our offerings are service-based and customized, refunds and cancellations are subject to the conditions mentioned below.

2. Cancellation Policy

  • Clients may request cancellation of a service by contacting us via email or official communication channels.
  • Cancellation requests will be considered only if the project work has not yet started.
  • Once the project has started, or resources have been allocated, cancellation requests may not be accepted.

3. Refund Policy

  • No refunds will be provided for services that have already been delivered, partially completed, or are in progress.
  • If a payment is made in advance and the project has not yet started, a refund may be considered after deducting applicable administrative or processing charges.
  • Refunds, if approved, will be processed within 7–10 business days and credited back to the original payment method.

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

  • Change of mind after project initiation
  • Delay caused due to lack of information or response from the client
  • Services already delivered as per the agreed scope
  • Custom or milestone-based work already completed

5. Payment Disputes

In case of any payment-related concerns, clients are encouraged to contact us directly before raising a dispute with the payment gateway or bank. We aim to resolve issues amicably and promptly.

6. Contact Information

For cancellation or refund-related queries, please contact us at:

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